Refund policy

Due to hygiene and safety reasons, we do not accept returns or exchanges on any opened or used products.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at beautymuve@gmail.com with your order number and clear photos of the issue. We will review your request and, if approved, provide a replacement or an appropriate solution.

Please note that we cannot accept returns for:

• Opened or used products

• Products damaged due to misuse

• Change of mind after delivery

Your statutory consumer rights remain unaffected where applicable under local law.